Using our AI in your workflow will enable your agents to focus their energy on communicating with customers. By working alongside the agent and analysing a call or the wording of an email or chat message, AI can provide relevant solutions for the customer as well as executing the process based upon the agent simply acknowledging the solution. All relevant elements of the contact can be automatically logged and stored in your CRM system, reducing the time employees have to spend on writing what has taken place. This frees them up to focus on the next inquiry and how best to service that customer.
This has a large impact on cost, efficiency and sales.
At Nexcom we believe that machine learning and AI are part of a toolset that properly used, enhance the customer experience and reduce cost at the same time, whether it is used in the contact center, online or in an app.
In Nexcom we believe in creating hyperconvenience for you and your customers.