Align quality results with customer satisfaction (CSAT) and other business measures.
Use your quality data as a predictor of CSAT
Capture root cause of errors, giving operations and the business actionable data to improve performance.
Empower the quality team through a software design that enables efficient and effective management of the entire quality process.
Modernize and automate your work flows. eTray is designed to optimize the work flow in customer service centers by supporting, optimizing and automating work processes and handle inquiries across channels and interact with your existing platforms
Deliver great service experiences to your customers. Automatically identify and resolve issues. Align initiatives across channels and operations to boost both efficiency and customer experience.
AI is no longer the unknown friend. We use machine learning to improve our products and provide you with the latest possible technological solutions.
AI is now a trusted friend, supplementing your staff and driving improvements to your business.