Case +




the customer
using eTray


World class customer service with eTray

eTray is designed to optimize the work flow in customer service centers by supporting, optimizing and automating work processes and handles all written messages.

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Workflow management

We ensure major savings by optimizing workflows and automating processes.

Our work model is split up logically into an overview phase, an optimization phase and eventually in an automation phase during which we digitalize the work processes.

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Our vision

We want to eradicate time wasting in customer service centers and ensure world class customer experience.


Best customer service in Denmark

At the Customer Service Awards, Canal Digital won the prize for "Best Digital Customer Service".

TDC won the overall prize for "Best Customer Service".

Both TDC and Canal Digital are our clients and we congratulate them on their new titles.