"With eTray we now have a fantastic understanding of service levels along with unique tools for optimising the resource requirements."

"eTray compiles the customer records and makes it easier to search for specific cases and customers. This means that the call centre employee can offer a better service, whilst talking to the customer."

"Following the introduction of eTray, we have experienced a significant efficiency improvement in many of the work processes resulting in cost reductions and enhanced service levels."

"NEXCOM supplies extremely professional project handling and consultancy services tailored to our needs."

"With eTray we can deal with contracts, general correspondence and customer enquiries in a structured and efficient way."

"For a reasonable investment no other standard product with similar functionality is available on the market."

"The system supplements our CRM-system with the options for scanning, workflow and filing."

"Several hundred employees are using eTray within our Customer Services Division."

"eTray is very reliable and has been in use for many years without any serious problems."

"NEXCOM is very flexible and always accommodates our wishes for modifications in a professional and efficient way."

"The return of investment (ROI) has been extraordinarily good."

"eTray ensures that items of post and customer orders are not lost in the process."

"Together with our CRM-system and our call centre system, eTray can form the basis of the assignment of tasks to the right employee (skill based order assignment)."

"The eTray reports are used at all levels and they form the basis of the follow-up on employee performance, budgeting and forecasting."

"The more jobs we can handle via eTray, the better the reporting is, enabling us to highlight the areas for action."

" The development of commercially specific functionality and upgrades usually has a good ROI."

"The decision to use eTray from NEXCOM for the scanning of our documentation and management of work processes has been a success."

"It has been easy to integrate eTray with our existing document management system."

"The system we used previously was expensive and difficult to maintain. Now we have a flexible solution that we can maintain ourselves."

"No other standard product with the equivalent functionality can be implemented so quickly and efficiently."

"The system is a vital component of our document handling system, since we place heavy demands on the quality and documentation of the daily production."

"We have been using NEXCOM as our supplier for several years, because the company delivers our requirements for quality, flexibility and reliability."

"Since we implemented iTICKET, we have been using NEXCOM as our supplier of various IT projects, since the company meets our demands for quality, know-how, flexibility and reliability."