Quality Monitoring

#1 contact center quality assurance software

Digital Robotics Workflow

Case + workflow managementWorld class customer serviceOptimizes & automatesSpeedier and better service

Digital Process Optimization

Align quality results with customer satisfaction (CSAT) and other business measures.

Use your quality data as a predictor of CSAT

Capture root cause of errors, giving operations and the business actionable data to improve performance.

Empower the quality team through a software design that enables efficient and effective management of the entire quality process.

Digital Robotics Platforms

Modernize and automate your work flows. eTray is designed to optimize the work flow in customer service centers by supporting, optimizing and automating work processes and handle inquiries across channels and interact with your existing platforms

Deliver great service experiences to your customers. Automatically identify and resolve issues. Align initiatives across channels and operations to boost both efficiency and customer experience.

Interaction AI & Machine Learning

AI is no longer the unknown friend. We use machine learning to improve our products and provide you with the latest possible technological solutions.
AI is now a trusted friend, supplementing your staff and driving improvements to your business.

Providing Hyperconvinience

In Nexcom we provide you with the ability to deliver hyperconvenience to your customers. The customer experience is where the true battlefield is in many markets, and the ability to deliver hyperconvenience when servicing customers is now driving a competitive advantage for many companies.

We have consistently delivered solutions helping business improve their competitive edge for more than 20 years, proving we add value and can provide your business with a competitive edge.

Get to know us – book an online presentation

About Us

Our Passioned And Engaged Team Will Help You To Understand Your Customers Touchpoint Experience!

We are a group of innovative, passionate and dedicated people who think it our most important obligation to automate as many routine tasks as possible in customer service centers and ensure that the end customers experience fast quality service.

  • We truly believe

    that understanding your customers experience is the key element in deliver a superior customer experience.

  • We truly believe

    that delivering a superior customer experience provides the differentiating factor.

  • We truly believe

    that knowledge will empower you to take the right decisions, enhancing your customer experience will give your company the edge.

  • We deliver

    some of the tools that will give you this knowledge and empower your organization to take decisions based on facts and data.

What others say about us